Soft Heart or Hard Heart
Of course, having a soft heart does not mean having a soft head. It is about whether you empathize with your lead’s situation.
The more you feel their pain, the more likely you can understand and help them.
The more you empathize, the more a lead will assume you have similar values to theirs.
Once you share knowledge, values, and emotions, you are one step away from encouraging your lead to accept your proposal. Emotion leads to action
So, a strong empathic heart creates success. Work on this. It will work for you.