FAQs

Before you dive in, maybe you really want to learn the following:

How To Use MercurySays

Technical Information

Frequently Asked Questions

How Secure is MercurySaysSales?

MercurySaysSales does not copy, record, or keep, in any way, the messages submitted for analysis for the purpose of making them available to third parties. We do record the use of words, symbols and punctuation styles that are not already in our dictionary/database so that we can improve our service to our customers. For confirmation, see our privacy policy, terms of service, and disclaimer. Further, MercurySaysSales strives continuously to maintain strict compliance with the CAN-SPAM Act and the California Consumer Privacy Act (CCPA), as well as all relevant laws in the jurisdictions in which we operate.

How does MercurySaysSales understand?

MercurySaysSales searches its massive dictionary for the words, symbols, abbreviations, and punctuation to identify the meanings, feelings, thinking, and intent of a submitted message. It also recognizes slang, typos, emoticons, short forms, vernacular terms, and much more. This creates insights that provide a profound understanding of the thoughts, emotions, and styles that combined to create the message.

MercurySaysSales does not record or build knowledge from submitted messages. Its dictionary does all the work, so the message you submit is entirely private and secure.

How can I use MercurySaysSales?

Understand the heart of a sales relationship
Your working life in sales depends on understanding your contacts, and communicating with them at the highest level. MercurySaysSales provides you with this profound advantage instantly and consistently. And, that can make all the difference in negotiating and completing a sale.

Should I trust MercurySaysSales?

Of course, you must take responsibility for your own messages, moods, thoughts, actions, and reactions. Please read the MercurySaysSales disclaimer, terms of service, and privacy policy to familiarize yourself with our position. You are entirely responsible for everything you write, do, or say after receiving suggestions from MercurySaysSales. Although MercurySaysSales is incapable of knowing the details of your particular situation, its powerful objective test prompts insights and suggestions, without fear or favour.

Remember that MercurySaysSales does not assess or measure how you feel after you receive a message. It simply measures the message, but it does so in a way that is extremely sensitive and insightful.

Why do I feel differently than MercurySaysSales?

MercurySaysSales does not measure your reactions: your thoughts, feelings, or assessments. Of course, they are valid. But, they are not accessible or assessable by this website. You may believe that they are true; however, MercurySaysSales may provide another point of view. It often sees a deeper intent, a more precise level of certainty, and a range of the most important emotional stances that your contact has adopted. There is every chance that it changes your mind about the message you have received.

What does MercurySaysSales do?

MercurySaysSales objectively analyzes the text of a message that you submit to it.

Remember, that some unemotional messages create powerful emotional reactions. And, some emotionally charged messages leave you feeling cold or indifferent. MercurySaysSales cannot measure your reactions. It measures a message to help you to understand better. And, it helps you to reply in a dramatically more powerful way. The job of MercurySaysSales is to encourage the person who sent the message to move along the sales-decision sequence until they accept your proposition.

What else does MercurySaysSales know?

MercurySaysSales knows a great deal. It measures nearly 100 different characteristics of every message submitted to it and combines them in unique ways. Then, MercurySaysSales offers you the most important insights alongside standard psychological advice that will help to direct your contact toward a positive decision.

Does MercurySaysSales know more than what I can learn from a quick or careful read?

Far more. It’s like a powerful communication expert providing the deepest insight. It does so on-demand and consistently. So, make sure you use MercurySaysSales and tell us what you think through the “Tell Us What You Think” form. We are ready and excited to learn about your experiences, thoughts, and creative suggestions.

Why does MercurySaysSales sometimes seem to contradict the message it analyzes?

The analysis that MercurySaysSales performs goes far beyond the literal message that your contact sends to you. For example, imagine your contact wrote “I do not want to buy your product.” On face value, that sounds like “I do not want to take any action.”

However, MercurySaysSales can see the structural characteristics of the message and it can detect that your contact is, in fact, focused on activity, just not right now or not on your product or service as they currently understand it.

The main messages MercurySaysSales provides in this instance are: “They are focused on activity,” “They are slightly uncertain,” “They are feeling ready to strike,” “They are feeling powerful,” and “They are feeling expectant.” So, you can see that, although they are probably not going to say “Yes”, they are poised to do so when enough pieces of the sales story fit together. So, in this case, following the advice under the heading “Now …”, you should ask for their agreement on the smallest possible thing. That could be something like you both understand that they don’t “want” to buy your product, but they should consider that they may “need” to buy it.

There is a saying in sales: “Never take ‘no’ for an answer.” You can see MercurySaysSales takes that notion to an entirely new level and helps you to look past the literal meaning of a message.

Can MercurySaysSales analyze a short message?

With very brief messages, like “No” or “Yes,” the response that MercurySaysSales provides is pretty clear. It shows, in both cases, that your contact is “feeling emotional.” That will help you respond effectively because, in the real world, there are rarely absolutes. Even though your contact obviously feels strongly and is clearly “certain,” a sales professional rarely takes “No” or “Yes” as a final answer.

The responses that MercurySaysSales provides under the heading “Next …” are the most telling. When it analyzes the message “No,” it provides three insights: your contact is feeling “focused,” “unyielding,” and “wary.” And, when it analyzes “Yes,” MercurySaysSales tells you they are feeling “unyielding,” “animated,” and “confident.” So, you can see that you now have many paths to choose from in your response.

However, if your contact’s message is something simple like “It is warm and sunny today,” MercurySaysSales indicates that “they are testing facts.” So, as a salesperson, you should choose the facts that relate to their concerns. Further, MercurySaysSales shows that your contact is “moderately certain,” so you can write a professional sales response that will help them understand their situation and feel certain that you and your proposal will makes things better.

MercurySaysSales then identifies that your contact is feeling “quick-witted,” “realistic,” and “powerful.” Again, you have three powerful emotional levers to encourage them along the sales-decision sequence. MercurySaysSales shows you how to respond to each emotional stance. Choose the most relevant.

Does MercurySaysSales create random results?

No. Never. Not at all. MercurySaysSales is a sophisticated language analyzer that uses a special language methodology to focus on the message maker’s intent, thinking, feelings, and more. The methodology has been developed over 40 years by Francis Walsh, the language and communication expert who has consulted to hundreds of the biggest and most powerful national organizations throughout Australia. There is nothing random about MercurySaysSales. It is a unique approach to communication and, best of all, MercurySaysSales DOES NOT use artificial intelligence (A.I.). Your message is simply run through its dictionary and you are given the results. End of story. 

Does MercurySaysSales understand the context in which a message is sent?

A message arises from someone’s thoughts that evolve within a social or professional context. Those thoughts are transformed into language, and the message is created. MercurySaysSales analyzes a message objectively, developing an insight that is probably far more precise and detailed than any individual can create. And, certainly, it is faster than any person alive. So, although MercurySaysSales does not understand the professional context in which messages are created, it does detect word use, grammatical patterns, and message structures. And, these elements are highly significant in understanding what people mean.

By offering standard psychological sales prompts to deal with what it has learned, MercurySaysSales can help you to respond in a highly effective manner and can induce your contact to react positively.

Does MercurySaysSales deal with every word as well as the whole message?

Yes. MercurySaysSales analyzes each word, then it assesses combinations of words, such as pairs, phrases, clauses, sentences, questions, exclamations, and paragraphs. It considers the grammar and vocabulary of messages and aggregates the intent of a message overall. It’s a complex process but, from the sophisticated MercurySaysSales dictionary, it is possible to detect how your contact is thinking, communicating, and feeling and, therefore, how best to respond so as to induce a positive decision.

Does MercurySaysSales analyze languages other than English?

Right now, MercurySaysSales understands only English. Some linguists argue that about 1.5 billion people speak English. It’s the language with the largest number of users and it’s the most widespread. However, it would be great to help people using languages other than English with MercurySays. Some candidate languages would be Spanish, Portuguese, French, German, Russian, and Hindi. How wonderful it would be to reach out to all those people!

Does MercurySaysSales use Artificial Intelligence (A.I.)?

No. MercurySaysSales uses a unique system of language analysis that does not need to learn from the messages that are submitted to it. Developed over 40 years by Francis Walsh, the language analyzer has no need or ability to build an overall view of your message interactions, nor does it record the text it analyzes. This provides you with a valuable layer of security and privacy.

Does MercurySaysSales capture my personal details and sell them to third parties?

No. We don’t do that sort of thing. We are interested in helping salespeople communicate better so that they achieve excellent results. Your comments and ideas help us to understand your needs and to improve our program. End of story.

Please check our disclaimer, terms of service, and privacy policy. They should put to rest any concerns you may have.

Is MercurySaysSales prying too deeply into people’s minds?

MercurySaysSales is profound and powerful. It does analyze what the message maker is thinking, but on the basis of their message alone: nothing more. Imagine it is like someone assessing a person’s background from their appearance, accent, their dress, or their behaviors. It does have extremely insightful powers. But, you can be assured that MercurySaysSales does not pry.

Is MercurySaysSales unnecessary if you are an experienced sales professional?

If you are a “highly perceptive reader” working in sales, you may already be using language analysis that is similar to the one that drives MercurySaysSales. Great! But, sometimes, even the most astute professionals don’t read messages correctly. Sometimes, they are in a rush or they are distracted. MercurySaysSales does the job consistently within seconds and saves you a lot of hard work. It’s like saying “I don’t use a calculator because I can count.” The trouble with that is that you don’t always count correctly, for many reasons (all of them human and natural). MercurySaysSales is ready whenever you need sales support at the highest and most consistent level.

Why would an experienced professional, like a top salesperson, use MercurySaysSales?

Salespeople can be involved with many commercial interactions on any given day. Some of these professionals have amazing stamina and skin like a rhinoceros. They need it, too. So, some professionals may not want to use MercurySaysSales, at least not all the time. But, when given the chance to measure a message instantly with little effort and creating a reply with a powerful punch, they will take it. Some of the best professionals use every bit of smart technology they can lay their hands on, then they drop their special skills on top. Smart people use smart techniques. That makes them consistently … smart.

Does MercurySaysSales manipulate people?

MercurySaysSales develops an objective insight into a message. It offers standard, psychologically-based suggestions that trigger positive sales responses. You can work with those suggestions or ignore them. Further, you can mix and match the suggestions that MercurySaysSales offers. Remember to read the disclaimer, terms of service, and privacy policy so that you are fully informed when you are using MercurySaysSales.

What if the suggestions that MercurySaysSales provides are wrong?

MercurySaysSales analyzes messages in a unique way then offers response suggestions based on standard psychological sales advice. Those suggested responses are designed to encourage your contact to consider all relevant issues and to make a decision to agree to something or to buy. Simple. End of story.

MercurySaysSales cannot possibly control how you apply its suggestions. Nor can it know how an individual will respond to the message that you create. You have to be responsible for your own professional behavior. The person with whom you are communicating must be responsible for theirs.

What if MercurySaysSales messes with the response I was planning?

If your response is excellent, you should use it. You are responsible for your own actions. Maybe, MercurySaysSales offered something different but you had a better idea. Fine. You have to decide what’s best and follow that approach. So, go with it and see what result you get.